Versand
SHIPPING POLICY
Last updated: September 11, 2026
This Shipping Policy explains how orders placed through quahoo.shop are processed and delivered.
1. STORE OPERATOR
quahoo.shop is operated by:
JT Cover ApS
CVR: 38862669
Thorstedvej 148
7700 Thisted
Denmark
Email: TathySonam@gmail.com
Telephone: +45 40 96 76 71
2. SHIPPING DESTINATIONS
We currently ship orders to customers in:
• Germany
• Austria
Orders can only be delivered to valid addresses within the countries currently supported by our store.
Customers must ensure that the delivery address provided during checkout is complete and accurate.
3. ORDER PROCESSING
Orders are processed on business days from Monday to Friday.
Orders placed before 2:00 PM Central European Time (CET/CEST) will normally begin processing on the same business day.
Orders placed after 2:00 PM, on weekends, or on applicable public holidays will normally begin processing on the next business day.
Processing time may vary during periods of unusually high order volume.
4. BUSINESS DAYS
For the purposes of this Shipping Policy, business days are Monday through Friday.
Business days do not include Saturdays, Sundays, or applicable public holidays.
5. ESTIMATED DELIVERY TIME
Estimated delivery times are shown on the website or during checkout where available.
The estimated delivery period begins after the order has been successfully processed.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by:
• Carrier delays.
• Severe weather.
• Public holidays.
• Transportation disruptions.
• Incorrect delivery information.
• High seasonal demand.
• Customs or administrative procedures where applicable.
• Other circumstances outside our reasonable control.
If a significant delay occurs, customers may contact us for assistance.
6. SHIPPING COSTS
Applicable shipping charges are displayed during checkout before the customer completes the purchase.
If free shipping is offered for an order, this will be clearly shown on the website or during checkout.
We do not add undisclosed shipping charges after an order has been completed.
7. ORDER CONFIRMATION
After an order has been placed successfully, the customer will receive an order confirmation at the email address provided during checkout.
Please review the order confirmation carefully.
If any information is incorrect, contact us as soon as possible.
8. SHIPPING CONFIRMATION AND TRACKING
Where tracking is available, customers will receive shipping or tracking information after the order has been dispatched.
Tracking information may require some time to become active after the carrier receives the shipment.
9. DELIVERY ADDRESS
Customers are responsible for providing a correct and complete delivery address.
Please verify:
• Recipient name.
• Street and house number.
• Apartment or unit information where applicable.
• Postal code.
• City.
• Country.
• Telephone number where required by the carrier.
If an incorrect or incomplete delivery address is provided, contact us immediately.
We will try to assist, but we cannot guarantee that an address can be changed after the order has entered the shipping process.
10. FAILED DELIVERY
If a delivery attempt fails, the carrier may:
• Attempt delivery again.
• Redirect the parcel to a pickup location.
• Contact the recipient.
• Return the parcel to the sender.
Customers should follow any instructions provided by the carrier.
If a parcel is returned because of an incorrect address or repeated failed delivery attempts, please contact us.
11. DELAYED ORDERS
Occasional delays may occur even after an order has been dispatched.
A delay does not necessarily mean that a shipment has been lost.
If tracking information has not changed for an unusually long period or the estimated delivery period has passed significantly, please contact us.
We will review the available shipping information and assist where reasonably possible.
12. LOST SHIPMENTS
If a shipment appears to be lost in transit, please contact us with your order number.
We may need to investigate the shipment with the carrier before a replacement or refund can be approved.
Any applicable statutory consumer rights remain unaffected.
13. DAMAGED PACKAGES
Customers should inspect the package and product as soon as reasonably possible after delivery.
If the package or product arrives visibly damaged, please retain the packaging where possible and contact us promptly.
Please provide:
• Order number.
• Description of the damage.
• Photographs of the product.
• Photographs of the packaging where relevant.
We will review the issue and provide an appropriate solution in accordance with applicable law.
14. INCORRECT OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, please contact us promptly.
Provide your order number and details of the issue.
Where appropriate, we will arrange a replacement, complete the missing delivery, or provide another suitable remedy.
15. DELIVERY TO GERMANY AND AUSTRIA
Our current shipping configuration is intended for customers in Germany and Austria.
Shipping conditions, delivery times, and available delivery methods may differ between the two countries.
The applicable information will be displayed during checkout where relevant.
16. CUSTOMS AND IMPORT CHARGES
For deliveries within the applicable European sales and shipping area, any taxes or charges that we are required to collect will be handled in accordance with applicable law.
If additional legally applicable charges arise, they will be handled according to the relevant delivery and tax rules.
Customers will not be charged undisclosed fees by quahoo after checkout.
17. ORDER CHANGES
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellation after an order has already been processed or dispatched.
Cancellation and withdrawal rights under applicable consumer law remain unaffected.
18. RETURNS
Shipping a new order and returning a product are separate processes.
For information about returns, refunds, withdrawal rights, and return shipping, please see our Refund Policy.
Customers should contact us before sending a return.
19. CONTACT
For questions about an order or delivery, please contact:
quahoo Customer Service
Operated by:
JT Cover ApS
CVR: 38862669
Thorstedvej 148
7700 Thisted
Denmark
Email: TathySonam@gmail.com
Telephone: +45 40 96 76 71
Website:
quahoo.shop