Widerrufsrecht
RETURN & REFUND POLICY
Last updated: September 11, 2026
This Return & Refund Policy explains the voluntary return conditions offered by quahoo.shop as well as statutory consumer rights that may apply to customers in the European Union.
quahoo.shop is operated by:
JT Cover ApS
CVR: 38862669
Thorstedvej 148
7700 Thisted
Denmark
Email: TathySonam@gmail.com
Telephone: +45 40 96 76 71
1. VOLUNTARY 30-DAY RETURN POLICY
In addition to any statutory rights available to you, we offer a voluntary 30-day return period.
You may request a return within 30 calendar days after the date your order is delivered.
To qualify specifically for our voluntary 30-day return policy, the item must normally be:
• In the same condition in which you received it
• Unworn or unused
• Complete
• With original tags attached, where applicable
• In its original packaging where reasonably possible
• Accompanied by a receipt or other proof of purchase
These conditions apply to our additional voluntary 30-day return policy.
They do not restrict or replace any mandatory statutory rights, including the European Union 14-day right of withdrawal described separately below.
2. HOW TO START A RETURN
Before returning any product, please contact us at:
Email:
TathySonam@gmail.com
Please provide:
• Your order number
• Your name
• The product you wish to return
• The reason for contacting us
Please do not send a product back without contacting us first.
Once your return request has been reviewed, we will provide the appropriate return instructions.
3. RETURN ADDRESS
Approved returns should be sent to:
JT Cover ApS
C/O Torben Pilgaard Vinther
Thorstedvej 148
7700 Thisted
Denmark
Please contact us before shipping a return.
4. RETURN SHIPPING
For approved returns, we currently provide a prepaid return shipping label.
Customers will therefore not normally be charged return shipping for an approved return where our prepaid return procedure is used.
Please use the return instructions and label supplied by us.
Unauthorized returns or returns sent to an incorrect address may cause delays in processing.
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product is:
• Damaged
• Defective
• Incomplete
• Incorrect
• Materially different from what you ordered
please contact us as soon as reasonably possible.
When contacting us, please provide your order number and, where appropriate, photographs showing the issue.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.
6. VOLUNTARY RETURN EXCLUSIONS
Certain products may be excluded from our voluntary 30-day return policy, including:
• Perishable goods
• Custom-made or personalized products
• Certain personal care or hygiene products where return is inappropriate after opening
• Hazardous materials
• Flammable liquids or gases
• Gift cards, where applicable
Sale or discounted items may also be excluded from our voluntary 30-day return policy where this is clearly stated at the time of purchase.
These voluntary exclusions do not remove any statutory right of withdrawal, statutory guarantee, or other mandatory consumer right that applies under applicable law.
Where a statutory legal exception to a right of withdrawal applies, it will be handled in accordance with applicable law.
7. PRODUCT CONDITION AND MISUSE
Products damaged as a result of misuse, improper handling, accidental damage, unauthorized modification, or normal wear and tear may not qualify for a refund under our voluntary 30-day return policy.
This does not affect statutory rights relating to products that were defective or non-conforming when supplied.
8. EXCHANGES
If you would like a different product, please contact us.
Where appropriate, the fastest method may be to return the original product and place a new order after the return has been approved.
Your statutory consumer rights remain unaffected.
9. ORDER CANCELLATION BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to stop the order before shipment.
Cancellation cannot always be guaranteed once processing has begun.
If the product has already been dispatched, applicable return and statutory withdrawal rights remain available.
10. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union and your purchase qualifies as a distance contract, you generally have a statutory right to withdraw from the contract within 14 days without giving any reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.
To exercise this right, you must inform us of your decision to withdraw before the applicable 14-day period expires.
Please contact:
Email:
TathySonam@gmail.com
Telephone:
+45 40 96 76 71
11. INSPECTION OF GOODS DURING THE 14-DAY WITHDRAWAL PERIOD
The statutory European Union right of withdrawal is separate from our voluntary 30-day return policy.
During the statutory withdrawal period, you may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics, and functioning, similar to the type of examination that would normally be permitted in a physical retail store.
Your statutory right of withdrawal is not automatically lost merely because:
• The packaging has been opened
• The product has been removed from its packaging
• The product has been reasonably inspected
However, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.
The stricter unused, unworn, original packaging, and original tag requirements of our voluntary 30-day return policy do not override your statutory 14-day right of withdrawal.
12. RETURNING GOODS AFTER STATUTORY WITHDRAWAL
After informing us that you are exercising your statutory right of withdrawal, the goods must be returned without undue delay and generally no later than 14 days after the date on which you informed us of your decision to withdraw.
Please follow the return instructions supplied by us.
Our current policy is to provide a prepaid return label for approved returns.
13. REFUNDS UNDER THE VOLUNTARY 30-DAY RETURN POLICY
Once a return made under our voluntary 30-day return policy has been received and inspected, we will inform you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method within 10 business days after the return has been reviewed.
Under the voluntary 30-day return policy, original outbound shipping charges are not normally refundable unless:
• The product was defective
• The product was damaged
• You received an incorrect product
• We are otherwise required by applicable law to refund those charges
This rule does not apply where the statutory European Union right of withdrawal requires reimbursement of standard delivery costs.
14. REFUNDS UNDER THE EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
Where you validly exercise the statutory European Union right of withdrawal, we will reimburse the payments received from you in connection with the returned goods as required by applicable law.
This includes the cost of the least expensive standard delivery method offered by us for the original order.
If you selected a delivery option that was more expensive than our least expensive standard delivery method, we are not required to reimburse the additional cost of that premium delivery option.
Reimbursement will be made without undue delay and in accordance with applicable statutory time limits.
We may withhold reimbursement until:
• We have received the returned goods, or
• You provide evidence that the goods have been sent back,
whichever occurs first.
Refunds will normally be issued using the same payment method used for the original transaction unless another method has been expressly agreed.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
15. STATUTORY GUARANTEE RIGHTS
The voluntary return policy and statutory right of withdrawal are separate from your legal rights where goods are defective or do not conform to the contract.
Nothing in this policy limits mandatory statutory rights available under European Union, German, Austrian, Danish, or other applicable consumer protection law.
16. CONTACT US
For questions about returns, withdrawal rights, damaged products, or refunds, please contact:
JT Cover ApS
CVR: 38862669
Thorstedvej 148
7700 Thisted
Denmark
Email:
TathySonam@gmail.com
Telephone:
+45 40 96 76 71
Website:
quahoo.shop
We aim to respond to customer enquiries within 1–2 business days.